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Terms & Conditions

Terms & Conditions

It is easy, fast and safe to shop at YO/ME. The webshop is open 24 hours a day. Although, on occasion, the webshop may be closed due to maintenance reasons – but you can shop again as soon as it reopens.

To shop at our webshop you must be at least 18 years of age and have a valid credit card that we accept. If you are under 18 years you may still shop at our webshop if you have your legal guardian’s permission or other legal rights to submit your purchase.

When you have finished shopping and have placed all the items you wish to purchase in your shopping cart, you must then go to checkout by clicking on the shopping cart icon and finally confirming the ordered items. 
Thereafter you must provide your name, address, e-mail address, telephone number and your payment details. All your personal details are strictly confidential. If you accept the use of cookies and have shopped with us before, this information will be automatically filled out.

Next you must check that all the information you have provided is correct, accept our terms and conditions, insert your payment details and finally approve the transaction. You will receive an order confirmation via e-mail. This is not binding since we take possible errors into consideration and we want to be certain that your items are in stock. When you have received this confirmation e-mail your order cannot be changed.

 

Prices and payment:

All the prices you find on yo-me.com are in Danish currency (DKK) and include tax and all Danish fees, customs fees, and so on.

On yo-me.com you can pay with the following credit cards: 
VISA/Dankort, MasterCard, Maestro, Visa VisaElectron and MobilePay. 
yo-me.com adheres to the Danish “Law of certain payment methods.” This means, amongst other things, that the payment details you insert whilst purchasing are being handled on a safe and encrypted SSL (Secure Socket Layer) connection. This encryption ensures that only Elavon has access to your payment details. 
Payment for your purchases will be withdrawn from your account when the items have been dispatched from our warehouse. The withdrawn amount will never be different than the amount you have confirmed at the moment of purchase.

Should it unexpectedly occur that we are unable to deliver the purchased items or there has been an error, you will be contacted via e-mail. If you have any questions regarding orders on yo-me.com you can email us at: info@yo-me.com

 

Rights of cancellation and returns:

Concerning cancellations, we follow the obligatory two-week timeframe according to the Danish Sales of Goods Act, which is in effect from the day you receive your items. 
Please be aware that we do not refund gift wrapping costs. 

When we have received the package at our returns-warehouse and approved the return, we will transfer the amount to the credit card you used to make your purchase. We refund the amount as quickly as possible, and always within 14 days from the day we have received the returned package. 

We will not accept items returned upon cash on delivery. Returning items is done at the customer’s own risk. Remember therefore to send the return package in sensible packaging. You cannot return the purchase by refusing to accept delivery. 

Note that you can lose your refund totally or partially. This can occur if the value of the item is deteriorated because: 
- You have used the item.   
-The item has been damaged while it was in your possession and therefore under your responsibility 
-You have handled the item in a manner that is contrary to the item’s purpose or function.

-Missing or broken original seals will result in a deteriorated value of the item. Remember therefore to always save the original packaging until you are certain whether you will be returning the item or not. 
If you have any questions, please contact customer service: info@yo-me.com

 

Shipping & delivery:

When you shop with us, we pay for shipping within Denmark. We strive to deliver your items as quickly as possible and within 1 - 4 business days. Yo-me.com cannot be held responsible for any delays by the delivery provider. 
If you disclose the incorrect address when you place your order, or do not pick up your package on time, the package will be sent back to us. We will of course resend it but will not pay for shipping a second time.